FAQ


WHEN WILL MY ORDER SHIP AND WHEN WILL IT ARRIVE?

We strive to ship your order as quickly as possible. Depending on the time of day you place your order, it may take up to 2 business days to assemble, package, and ship your order. Shipping and arrival may be affected by observed holidays or carrier peak periods.

Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check back roughly one business day after you have placed your order.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN SUBMITTED?

YogaSprint's goal is to ship your order as quickly as possible. So once you hit submit, most orders cannot be changed. However, YogaSprint customer service may be able to help. Contact them during normal business hours, M-F, 7:00 a.m. – 5:00 p.m. or email them at admin.yogasprint.com

DOES YOGASPRINT SHIP INTERNATIONALLY?

Yes, we do and we are constantly adding more countries.

WHERE IS MY BACKORDER?

On occasion, an item may be temporarily out of stock when you place your order. An available to ship date can be found on the website by finding the item in the color and size desired and hovering over.

HOW CAN I TRACK MY PACKAGE?

Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities. Please check back roughly one business day after you have placed your order.

WHAT IF MY ITEM IS DEFECTIVE?

Mistakes sometimes happen but we’re more than happy to fix them. If we are not able to repair or replace an item and you wish to have it sent back as-is please indicate this on your return form.

CAN I RETURN SOMETHING EVEN IF I HAVE WORN IT OR REMOVED THE TAGS?

prAna wants you to love your purchase. If at any time you aren’t happy with a purchase, please return the item(s) for a refund, credit or exchange. Click here for details.

WE STAND BY OUR GOODS:
If for any reason, you do not absolutely love your YogaSprint purchase, you may return it for a full refund, credit, or exchange.